Terms of Service

Welcome to the eSulong Ilagan Online Services Platform (“the Platform”), provided by the City Government of Ilagan. By accessing or using this Platform, you agree to the following Terms of Service.

1. Acceptance of Terms

By registering for or using any part of the Platform, you acknowledge that you have read, understood, and agreed to these Terms of Service and our Privacy Policy.

2. Use of the Platform

• You must provide accurate and complete information during registration.
• You agree to use the platform only for lawful, official, and authorized purposes.
• You are responsible for maintaining the confidentiality of your login credentials.

3. User Responsibilities

• You may not use the platform to distribute malicious content or engage in fraudulent activity.
• All actions taken using your account are your responsibility.
• Users must report suspected security breaches or misuse immediately.

4. Data Ownership and Access

All data submitted through the platform is the property of the City Government of Ilagan and is protected under the Data Privacy Act of 2012. The City reserves the right to access and use this data solely for governance and service delivery.

5. Service Availability

While we aim to provide continuous access to the platform, we do not guarantee uninterrupted service. Maintenance or system updates may cause temporary downtime.

6. Termination of Access

We reserve the right to suspend or terminate access to the platform if a user is found violating these terms, the law, or posing a security threat.

7. Changes to Terms

These Terms may be updated periodically. Continued use of the platform after changes implies acceptance of the updated terms.

8. Contact Information

For any questions or concerns regarding these Terms of Service, please contact the City Government of Ilagan at privacy@cityofilagan.gov.ph.

Last updated: January 14, 2026